Terms & Conditions

Terms & Conditions, Privacy Policy and Returns, Refunds and Exchanges.


  1. Introduction: Use of this website and the services provided via it (https://atlasoil.africa) are conditional upon you accepting the following terms and conditions. Unless otherwise specified, your acceptance of this User Agreement shall be indicated by your use of and/or registration with (https://atlasoil.africa) and is provided by Atlas Oil & Chemical (Pty) Ltd. at 37 Turf Rd, Muswelldale, Boksburg, Gauteng, South Africa and its suppliers.(“we”/”our”/”us”). These terms and conditions and our Privacy Policy, (together the “User Agreement”) form our entire agreement with you in respect of non-chargeable use of (https://atlasoil.africa) and supersede any prior agreement or arrangement with you in respect of (https://atlasoil.africa). If a company name is inserted in your registration request, then the User Agreement shall be between us and that company and accordingly unless the context otherwise requires, references to “you” and “your” in this User Agreement shall also be to that company. The purchase of [goods/services] from us is subject to our Terms and Conditions of Purchase. If there are any updates to this User Agreement or to the Terms and Conditions of Purchase, we will bring this to your attention on the home page of (https://atlasoil.africa).
  2. Availability: of (https://atlasoil.africa) We will endeavour to ensure that (https://atlasoil.africa) is available 24 hours per day without any interruptions. However, we reserve the right to make (https://atlasoil.africa) unavailable at any time or to restrict access to parts or all of (https://atlasoil.africa) without notice. (https://atlasoil.africa) is a general information service. We will endeavour not to make it misleading, but we cannot represent that the information accessible on or via (https://atlasoil.africa) is accurate, not-misleading, complete or up to date. Use of (https://atlasoil.africa) is designed for your personal, non-commercial use and you must not use it in any other way without our consent. Except as permitted under applicable law, you must not use, copy, translate, publish, licence or sell (https://atlasoil.africa) or any materials or information in (https://atlasoil.africa) or the structure, overall style and program code of (https://atlasoil.africa) without our consent. If you wish to make a request for consent, please contact webmaster@atlasoil.co.za.
  3. Your Contributions: You agree to only use (https://atlasoil.africa) for lawful purposes and that any information that you provide in connection with, or which forms part of, (https://atlasoil.africa) will be, as far as you are aware, true and accurate and will not infringe any copyright or trade mark, or any right of privacy, publicity or personality or any other right, whether registered or unregistered, of any other nature or any person, or be obscene or libellous or blasphemous or defamatory and you agree to indemnify us against all claims, proceedings, damages, liabilities and costs, including legal costs arising out of your breach of this term. We cannot make any assurances about the information or contribution made by any other user and you should exercise caution before acting or otherwise relying upon any information you obtain via the https://atlasoil.africa.
  4. Links: (https://atlasoil.africa) includes links to other internet sites. Without limiting what we say elsewhere, we make no representations or warranties about those sites or their content, nor that the links work. If you wish to link to (https://atlasoil.africa) you may only do so at (https://atlasoil.africa). Details of our linking arrangements may be obtained from info@atlasoil.co.za.
  5. Data Protection: It is your responsibility to ensure that that you give us an accurate and valid e-mail address and other contact details and tell us of any changes to them, however we cannot make any assurances about any other user you may meet using the (https://atlasoil.africa) . Please see our Privacy Policy.
  6. Intellectual property: (https://atlasoil.africa) its style and structure, and the materials and information on (https://atlasoil.africa) of (https://atlasoil.africa) are protected by copyright and other intellectual property rights, and may not be used by you except as expressly provided in this User Agreement. The authors of the documents in (https://atlasoil.africa) assert their moral rights. (https://atlasoil.africa) and Atlas Oil are registered trade marks of Atlas Oil & Chemical (Pty) Ltd.
  7. Our Liability: Since a substantial part of (https://atlasoil.africa) is both free and available to all, it is a condition that your use of (https://atlasoil.africa) is at your own risk. We shall not be liable to you or in breach of this User Agreement for any delay or failure to perform any obligation if the delay or failure is due to a cause beyond our reasonable control including, without limitation, the blocking or restricting of information to and/or from our network. Except as expressly provided in this User agreement, we disclaim any further representations, warranties, conditions or other terms, express or implied, by statute, collaterally or otherwise, including but not limited to implied warranties, conditions or other terms of satisfactory quality, fitness for a particular purpose or reasonable care and skill. Save as provided below, we disclaim all and will not be liable in contract, tort (including, without limitation, negligence) or otherwise arising in connection with this User Agreement or the (https://atlasoil.africa) for: (i) consequential, indirect or special loss or damage; or (ii) any loss of goodwill or reputation; or (iii) any economic losses (including loss of revenues, profits, contracts, business or anticipated savings), in each case, even if we have been advised of the possibility of such loss or damage and howsoever incurred. Our maximum liability to you in contract, tort (including, without limitation, negligence) or otherwise arising in connection with this User Agreement or the (https://atlasoil.africa) shall be limited. Notwithstanding any other provision of this User Agreement, we will be liable to you without limit for any death or personal injury caused by our negligence and to the extent that liability arises and for liability arising from statements made fraudulently by us.
  8. Small Print: Either of us may terminate this User Agreement at any time. You may not transfer any of your rights or delegate any of your obligations under this User Agreement without our prior written consent. If we fail to enforce any provision of this User Agreement, that failure will not preclude us from enforcing either that provision (or any similar provision) on a later occasion. Nothing in this User Agreement shall confer on any third party any benefit or the right to enforce any term of the User Agreement. This User Agreement is governed by South African law and any dispute connected with this agreement is subject to the exclusive jurisdiction of the South African courts. Nothing in this User Agreement affects your statutory rights as a consumer.
  9. Complaints: If you believe that your intellectual property or other rights are being infringed on/by (https://atlasoil.africa) , or if you are dissatisfied with (https://atlasoil.africa) or any aspect of our service, in the first instance please contact webmaster@atlasoil.co.za or on (+27)11 917 4220.


Company information:
This website is run by Atlas Oil and Chemical –  based in South Africa trading as
Atlas Oil and Chemical (Pty) Ltd. and with registration number 2021/400828/07 and RC Blignaut, LY Wilkins, SG Cloete (Directors).

Detailed description of goods and/or services:
Atlas Oil and Chemical (Pty) Ltd is a business in the Lubricants Distribution industry that manufacturers and distributes lubricants.

Contact details:
Company Physical Address: 37 Turf Rd, Muswelldale, Boksburg, Gauteng, South Africa, 1459
Email: info@atlasoil.africa Telephone: (011) 917 4220

Country of domicile:
This website is governed by the laws of South Africa and Atlas Oil and Chemical (Pty) Ltd chooses as its domicilium citandi et executandi for all purposes under this agreement, whether in respect of court process, notice, or other documents or communication of whatsoever nature, 37 Turf Rd, Muswelldale, Boksburg, Gauteng, South Africa, 1459,.

Returns, Refunds and Exchanges Policy

  1. How To Return An Item: The item or product that you purchased must be in its original container and still be sealed or unopened. The packaging or container that it was received it in must be in an undamaged condition to be returned, unless there is a manufacturer defect. Product that has been opened or partially used will not be accepted for return or exchange. Items must be returned within 30 days of the date of purchase.

    – Please email pictures of the unopened product to returns@atlasoil.co.za to request a refund/return. We will assess the product and inform you whether the request for a return/refund has been approved. A tracking # will be assigned to your return.

    Return of product is for your own account, please deliver your product to:

    – Returns Department, Tracking #, Atlas Oil & Chemical (Pty) Ltd., 37 Turf Rd, Muswelldale, Boksburg, Gauteng, South Africa, 1459

    – Include with your returned product a signed letter stating the reason for your return and the original receipt.

  2. Return Fee:  All items are subject to a 10% administration fee, this will be deducted from your refund should your return be accepted and authorised. We do not refund the original shipping and handling fees that you paid on the order.
  3. Exchanges: If you incorrectly ordered a product and it was delivered as per the order, you may exchange it for a different product – provided all the requirements mentioned above can be met. Please email pictures of the product to returns@atlasoil.co.za. You will still be subject to a restocking fee and will again be billed for the second shipping cost of the product to you.

Payment Policy

  1. Accepted Methods of Payment: We only accept the following Credit Cards: Visa and Master Card. We also accept EFT’s / Bank Transfers and International Funds Transfers for orders that don’t lend themselves to credit card purchasing due to the size of the transaction and/or where orders are from cross border or international customers. If your payment is an EFT, Bank Transfer, or International Funds Transfers the funds will have to reflect in our account before despatch of any product take place. This applies even more so to cross border and international customers.
  2. Credit Card Charges: Your credit card will be charged when you place your order. If we are not able to fulfil your order for any reason your credit card will be refunded. 
  3. Card acquiring and security Card transactions will be acquired for Atlas Oil and Chemical (Pty) Ltd via PayGate (Pty) Ltd who are the approved payment gateway for all South African Acquiring Banks. PayGate uses the strictest form of encryption, namely Secure Socket Layer 3 (SSL3) and no Card details are stored on the website. Users may go to www.paygate.co.za to view their security certificate and security policy.
  • Customer details separate from card details
    Customer details will be stored by Atlas Oil and Chemical (Pty) Ltd separately from card details which are entered by the client on PayGate’s secure site. For more detail on PayGate refer to www.paygate.co.za.
  • Merchant Outlet country and transaction currency
    The merchant outlet country at the time of presenting payment options to the cardholder is South Africa. Transaction currency is South African Rand (ZAR).
  • Responsibility
    Atlas Oil and Chemical (Pty) Ltd takes responsibility for all aspects relating to the transaction including sale of goods and services sold on this website,
    customer service and support, dispute resolution and delivery of goods.


Shipping Policy

  1. Turnaround: All orders are shipped within 48 hours Monday – Friday 8am – 5pm. We are not in control of transport timeframes of third parties such as outsourced couriers or freight & logistics companies. We will however endeavour to inform you of ETA’s communicated to us as accurately and timeously as possible.
  2. Carriers: We use the following carriers to deliver our orders: The Courier Guy, KGS Express, DHL and Earth Logistics.
  3. Shipping Rates & Order Tracking: If a tracking # is provided by the shipping carrier, we will update your order with the tracking information. If you are located in Gauteng and your order is less than 5 tons shipping will be free. The rate charged for the shipping of your orders greater than 5 tons or outside of Gauteng is based on the volumetric weight of your products, and your location. Your product will be shipped Cost Insurance & Freight Incoterm (CIF). Before the final checkout page you will be shown what the cost of shipping will be, and you will have a chance to decline or cancel your order should you wish to do so. Should it be necessary to first confirm a shipping rate for your order, your order will be directed and saved in a WIP store page, and we will contact you directly regarding your order to confirm your acceptance of the freight cost before proceeding with the order.
  4. Back Orders: If an item goes on back order we will ship you the part of your order that is in stock. When the item becomes available we will ship you the rest of your order. You will not be charged any additional shipping and handling for the second shipment.